RenewData - Customer Support


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Product Issue Submission Form

For existing support contract customers in need of product support, please complete the following template and a RenewData Customer Support resource will be back in touch with you.

For Severity 1 issues please contact Customer Support at 888-857-3639.
A Severity 1 issue is a critical error which completely disables the product for which no work-around exists.

To request product support, please enter your information below.

* = required field


First Name: *
Last Name: *
Title: *
Company: *
Account #:
Address: *
City: *
State: *
Zip Code: *
Country:*
Phone #:*	--
Email Address:*
Which Product? *
Which Version? *
Severity Level:*	**
Attachment:
Issue Details: *

**NOTE: The following are the severity level definitions:
   Severity 2: - Either a critical error for which a work-around exists or else a non-critical                       error that significantly affects the functionality of the product.
   Severity 3: - Isolated error which does not significantly affect the functionality of the                       product.
   Severity 4: - A benign error.
   Severity 5: - Product enhancement request.

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